Fraud and Abuse Policy

This Fraud and Abuse Policy explains the conduct that is not allowed on CapWard and the actions CapWard may take to protect users, task providers, payout providers, and the platform from abuse.

This policy applies alongside the Terms of Service, Privacy Policy, Withdrawal and Payment Policy, task provider rules, payout provider rules, and any account-specific warnings or review messages shown inside CapWard.

CapWard is currently available only in countries listed as supported on the platform. Currently supported countries: Malaysia, Singapore. This list comes from CapWard’s backend configuration and may change as CapWard expands country by country.

Each person may create and use only one CapWard account. Duplicate accounts, account farming, account sharing, using another person’s account, selling accounts, buying accounts, or creating accounts for other people are not allowed.

CapWard may treat accounts as linked if account, device, browser, IP address, payout, reward, provider, login, support, or other platform evidence shows suspicious connection or shared-control risk.

Households and shared WiFi are allowed only when each person has their own account, own payout method, and real activity. Withdrawals from the same household, network, device history, or related environment may be reviewed more closely.

Users must complete tasks honestly and only through normal human use. Fake tasks, fake installs, fake surveys, fake signups, fake engagement, repeated invalid activity, artificial clicks, and activity that does not meet provider rules are not allowed.

Bots, scripts, automation tools, emulators, virtualized device abuse, automated browsers, device farms, click farms, traffic farms, or any tool used to create non-genuine activity are banned.

False information, rushed or inconsistent answers, survey manipulation, offer manipulation, install/uninstall abuse, repeated task abuse, provider wall manipulation, advertiser abuse, or provider rule breaches may lead to reward rejection or account action.

VPN, proxy, hosting network, anonymizer, location masking, GPS spoofing, device tampering, or similar methods are not allowed when used to bypass country, provider, task, fraud, security, or payout rules.

Task availability, reward validation, country eligibility, and payout eligibility may depend on accurate location and provider signals. If those signals are hidden, mismatched, or manipulated, CapWard may block tasks, hold rewards, reject withdrawals, or restrict the account.

Travelling users may be asked to recheck country availability or wait until account signals are consistent. CapWard may deny task access or withdrawal access where country, network, device, provider, or payout signals do not match supported rules.

Each CapWard user must use their own payout destination. Shared payout method abuse is strictly not allowed. For PayPal, the PayPal email must belong to the same CapWard user requesting withdrawal.

CapWard may delay, reject, disable, or review payout details that appear shared, reused, mismatched, incorrect, unsupported, linked to multiple suspicious accounts, or connected to payout abuse.

Changing payout details, reusing payout details across related accounts, or submitting withdrawals from linked accounts may trigger extra review, withdrawal lock, reward hold, payout rejection, or account restriction.

Users must follow each task provider’s rules. Provider manipulation includes fake answers, false information, repeated task abuse, app install/uninstall abuse, offer manipulation, advertiser abuse, survey manipulation, device manipulation, and any provider rule breach.

Task providers may reject, cancel, reverse, adjust, or delay rewards if activity is invalid, incomplete, duplicated, suspicious, unsupported, not accepted by the advertiser, or not compliant with provider rules.

CapWard does not control provider validation decisions. If a provider rejects or reverses a reward, CapWard may reduce your available balance, update your activity history, hold withdrawals, or ask for more review where needed.

Fraud review may use account records, login activity, device identifiers, browser details, IP address, country signals, network signals, payout destination records, reward records, provider activity, withdrawal history, support messages, security checks, and related platform evidence.

CapWard explains review evidence in general categories only. CapWard is not required to reveal detailed fraud rules, internal risk thresholds, device-linking methods, provider evidence, detection logic, or security controls if doing so could weaken platform safety or help users bypass controls.

Reviews may be automated, manual, or both. CapWard may continue monitoring accounts and withdrawals after an initial review if new provider, payout, security, reversal, or support evidence becomes available.

CapWard may hold pending, available, or unpaid rewards during fraud review, provider review, payout review, reversal review, account security review, or platform integrity review.

Reversed rewards reduce your available balance and may affect pending withdrawals, approved withdrawals that have not completed, future withdrawals, or account eligibility if the affected rewards were part of your available balance or withdrawal review.

CapWard may delay, reduce, reject, block, cancel, or reverse withdrawals if fraud risk, reversal risk, provider risk, payout risk, account risk, device risk, country mismatch, shared payout abuse, or suspicious activity appears.

If CapWard reasonably believes fraud, abuse, manipulation, deception, duplicate-account activity, payout abuse, provider abuse, rule bypassing, or suspicious activity occurred, CapWard may warn, restrict, lock, suspend, close, or permanently block the account.

CapWard may also block task access, disable provider access, stop withdrawal requests, freeze payout method changes, require verification, request more information, retain review records, or take other reasonable action to protect the platform.

Severe fraud, unlawful activity, security incidents, provider disputes, payout disputes, chargeback or reversal abuse, or legal requests may require CapWard to report or disclose information where legally required or needed to protect CapWard, users, providers, payout partners, or the platform.

If you believe a review, reversal, restriction, withdrawal decision, or suspension is wrong, contact Support through the Support page or email [email protected]. Include clear details, dates, task or withdrawal references, and any useful evidence you have.

Contacting Support does not guarantee reward approval, withdrawal approval, removal of a restriction, or account reinstatement. Support review depends on provider validation, payout records, fraud evidence, account history, and available platform records.

Provider validation and CapWard review decisions may be final where evidence supports abuse, fraud risk, invalid activity, provider rule breach, payout abuse, or violation of CapWard policies.

CapWard may update this Fraud and Abuse Policy as fraud patterns, provider requirements, payout rules, country availability, security controls, review processes, or legal/business requirements change.

The latest version shown on this page is the public reference version. Account-specific warnings, withdrawal messages, provider messages, or support decisions may still apply based on your current account state.